Shipping for none baked good's
All orders are processed and sent out within 1-3 business days. Any delays to postage once items have left our studio are outside our control. If we are experiencing delays with dispatch, you will be notified with in 24hrs.
CHRISTMAS & SALE PERIODS
During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that this is not always the case, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please contact me via email at auroraandcos@gmail.com or directly on 0411664579
TAXES & DUTIES
Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.
The following links are to assist with estimating some countries T+D's. NZ | https://www.customs.govt.nz/personal/online-shopping/ Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number. Please check you junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
For all other countries please refer to your local carriers. Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.
POSTAGE INFORMATION
Orders are usually sent via Sendle, Mail Plus, Couriers Please or Australia Post. If the parcel is not able to be delivered, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot. Please allow 1-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.
Please note: Some items are unable to be shipped internationally due to restrictions.
MISSING PARCELS
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
INCORRECT INFORMATION
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name. If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct. If you do find you have entered incorrect shipping information, please email us ASAP at auroraandcos@gmail.com and we will attempt to correct the mistake.
STUDIO PICKUP
PLEASE NOTE: To collect your items in person, you must pre-arrange this with our staff, please email us to arrange this option before checking out. You will be sent a text message when your parcel is ready to be picked up. We are located in Londonderry NSW, 2753
GIFT VOUCHERS
Gift Vouchers will usually be processed and emailed within 24 hours on business days.